Help & Contact

Unfortunately we can not reserve an item for you on Spartoo as items are considered "reserved" once they are paid for. We therefore recommend you place your order as soon as possible to make sure it is still available.

If you aren't sure what clothing size to choose, we would invite you to look at the sizing advice on each product page. This advice is given by our customers who have already ordered the product: we would therefore recommend taking it into consideration but it may not be suitable for your particular case. You can also consult the size guide which you’ll find underneath the photograph, next to the sizing information.
The size you want isn't available?
You can click on "Size alert": and an email will be sent if the item comes back in stock. If you don't hear from us then that means we have not had a restock on this article. We advise that you consult similar items, to find another product that you like.

If you aren't sure what shoe size to choose, you may consider looking at customer feedback about the fit of the shoe which can be seen on the product page. However, the fit guide (sizes big, sizes small) may not apply to you. We would invite you to consult the size guide which you’ll find under the product photograph. This is a general size guide that is NOT brand specific however, and is simply a guideline.
The size you wanted isn't available anymore?
You can click on "Size Alert" and an e-mail will be sent to you if/when the item comes back into stock. If you don't hear back from us, that means that we haven't gotten any more stock in in that item. We would advise that you take a look at similar products to find another item that would suit you.

If you wish to obtain information on a product, we invite you to go onto the product page of the product in question. You can then view a complete description of the product including the materials that make it up and its dimensions. You also see photos taken from multiple angles by our photo studio and occasionally a 360° view to see the product from all angles as if you had it in your hands.

How do I add an item to my shopping bag ?
To add an item to your shopping bag, simply choose your size from the drop-down list titled “Your Size” and confirm your choice by clicking on “Add to shopping bag”. Only the sizes currently in stock are shown in the drop-down list.
How do I order what I've put in my shopping bag ?
You will then be taken to your shopping bag, where you can continue shopping by clicking on “Continue Shopping” or you can complete your order by clicking on “Pay Securely Now”.
How do I delete an item from my shopping bag ?
To delete an item from your shopping bag, you will first need to click on “Shopping bag” at the top-right on the home page of our website. You will then be taken to your shopping bag, where you can delete an item by clicking on the delete icon on the right. Finally, if you would like to change the quantity, to either add or delete a certain number of an item which is already in your shopping bag (same colour, same size), you can use the symbols and – in the “quantity” column.
How long do items stay in my shopping bag ?
Items stay in your shopping bag 15 minutes and cannot be ordered by anyone else. After this, items will go back on our website for general sale.

At Spartoo, we work diligently to propose the largest selection of brands and styles for our customers. We have also created a special selection of Larger Sizes which include women’s shoes and men’s shoes. To see what we have available, you can use the size filters: choose the shoe style you are interested in and refine the selection by size: all of the styles we have available will appear on screen.

Only available sizes are displayed on Spartoo.net. If you cannot see your size listed, it is most likely out of stock. If that is the case, you can ask to be notified when it arrives by email by clicking on the "Size alert" button, which can be found on the product page, underneath the size drop-down menu. Size Alert : Simply enter in your email address and the size you are looking for, and you will be immediately notified by email if/when your size becomes available. If you don't hear back from us, it's because the item you desired has still not come back into stock. We would advise that you look at similar items and perhaps you will find something else that you like.

Counterfeit goods are forbidden by law and any trader dealing in counterfeit goods is subject to heavy penalties. As such, Spartoo.net follows the law and we receive our stock directly from official brands. It is absolutely impossible that one our customers could receive a counterfeit item.

Spartoo.net delivers to :

• Afghanistan
• Albania
• Algeria
• American Samoa
• Andorra
• Angola
• Anguilla
• Antigua and Barbuda
• Argentina
• Armenia
• Aruba
• Australia
• Azerbaijan
• Bahamas
• Bahrain
• Bangladesh
• Barbados
• Belarus
• Belize
• Benin
• Bermuda
• Bhutan
• Bonaire
• Bosnia and Herzegovina
• Botswana
• Brazil
• Brunei Barussalam
• Burkina Faso
• Burundi
• Cambodia
• Cameroon
• Canada
• Cape Verde
• Cayman Islands
• Central African Republic
• Chad
• Chile
• Colombia
• Comoros
• Democratic Republic of Congo
• Cook Islands
• Costa Rica
• Cote d'Ivoire
• Cuba
• Curaçao
• Djibouti
• Dominica
• Dominican Republic
• Ecuador
• Egypt
• El Salvador
• Equatorial Guinea
• Eritrea
• Ethiopia
• Faroe Islands
• Fiji
• Gabon
• Gambia
• Georgia
• Ghana
• Gibraltar
• Greenland
• Grenada
• Guatemala
• Guinea-Bissau
• Guyana
• Haiti
• Honduras
• Hong Kong
• Iceland
• India
• Indonesia
• Iraq
• Jamaica
• Japan
• Jordan
• Kazakhstan
• Kenya
• Kiribati
• Kosovo
• Kuwait
• Kyrgyzstan
• Laos
• Lebanon
• Lesotho
• Liberia
• Libya
• Liechtenstein
• Macau
• Macedonia
• Madagascar
• Malawi
• Malaysia
• Maldives
• Mali
• Mauritania
• Mexico
• Moldova
• Mongolia
• Montenegro
• Morocco
• Myanmar
• Namibia
• Nepal
• New Zealand
• Nicaragua
• Niger
• Nigeria
• Norway
• Oman
• Pakistan
• Panama
• Papua New Guinea
• Paraguay
• Peru
• Philippines
• Puerto Rico
• Qatar
• Saint Kitts and Nevis
• Saint Lucia
• Saint Vincent and the Grenadines
• Sao Tome and Principe
• Saudi Arabia
• Senegal
• Serbia
• Seychelles
• Sierra Leone
• Singapore
• Solomon Islands
• South Africa
• South Korea
• Sri Lanka
• Sudan
• Suriname
• Swaziland
• Taiwan
• Tajikistan
• Tanzania
• Thailand
• Togo
• Tonga
• Tunisia
• Turkmenistan
• Uganda
• Ukraine
• United Arab Emirates
• United States
• Uruguay
• Uzbekistan
• Vanuatu
• Venezuela
• Vietnam
• Virgin Islands (British)
• Yemen
• Zambia
• Zimbabwe

Please note that we do not deliver to PO Box addresses.

You will find the available delivery service for your order on the payment page. Delivery by B-Post via Local Post is within 10 to 20 working days depending on the destination country and it is free of charge. For further information, please refer to our Terms and Conditions.

Spartoo Products When you place your order, you can choose to have it delivered to an alternative address than your home address.

Our product descriptions and communications are written with the utmost care. However, if you see an error on our website or in an email, please let us know via our contact form, or by telephone at 001 646 893 0173. We thank you in advance.

For a Spartoo Product :

• Visa or Mastercard debit or credit card
• Spartoo Credit Note

We guarantee secure payment, Spartoo uses CIC bank’s secure payment system. This service uses the SSL security system. Confidential information (16 digit card number, expiry date, and security code) are encrypted and sent directly to the bank’s server, without first going through the Spartoo server system. All these rules correspond to the security standards that best guarantee your transactions.

The prices shown on the product pages and in your shopping bag are in US Dollars excluding VAT.

Spartoo is endeavoring to provide the best payment and banking interface quality possible, however, while ordering, errors may appear when paying for your purchases. We would advise that you contact our customer service at your earliest convenience so that we can help.

If your bank refuses your payment, your order is automatically canceled and your account will not be charged. We advise you to contact your bank to know the Internet payment acceptance conditions they offer. You will then be able to reorder.

If you have a money-off voucher available in the “My Vouchers” section of your customer account, you can use it on one of your orders by typing in the discount code in the box provided in the “Promotional Code” box on the payment page. If your voucher is valid and your order fulfils the pre-defined purchase conditions, the discount will automatically be deducted. If an error message appears, please make sure that your order fulfils the necessary purchase conditions of your voucher. Please note :

1. Remember to check the conditions
Before using your voucher, I would invite you to verify the purchase conditions (the conditions are indicated in your Customer Account, in “My Vouchers” then “More details here”.)
2. If you make a return, we cannot recredit your discount voucher.

Offer a gift card: Spartoo offers you the possibility of offering your loved ones a gift card:

• Choose the amount;
• Write a message to the recipient;
• Send the gift card by email, or print it out and give it to them in person.

The gift card is valid for one year from the activation date. To obtain the gift card: https://www.spartoo.net/gift_voucher.php

Please note that, to complete your order, you must first have a customer account on our website. As such, if you have not yet done so, you must first sign in or create your customer account (if it is your first order). If you would like to place an order, you’ll need to confirm your order online.

1. To add an item to your shopping bag, simply choose your size from the drop-down list titled “Your Size” and confirm your choice by clicking on “Add to shopping bag”. Only the sizes currently in stock are shown in the drop-down list.
2. You will then be taken to your shopping bag, where you can continue shopping by clicking on “Continue Shopping” or you can complete your order by clicking on “Pay Securely Now”.
3. To do this, you will first need to log into your customer account online. Then click on the “Shopping bag” icon on the top-right of our homepage. Then, click on the green button “Pay securely now”.
• You will be redirected to the payment page where you can choose your payment method and delivery method.
• If you have a discount voucher, enter in the code or select it from the drop-down menu.
• Choose your payment method
• Choose the delivery you need
• Choose which address you will have the parcel delivered to.
Your delivery address must match the country to which we deliver to
• Before confirming your order we would advise that you doublecheck to make sure that all the items you have put in your shopping bag are the quantity, sizes and colours that you need.

Once you have completed your order by paying for it with the payment method of your choice, your order number will appear on screen. You will receive an e-mail when your order has been placed and another email when your order has been shipped out. Click on "My Account on the top right hand side of the main page then "My Orders" and click on "View my latest order" , you can follow up on your order. In this section you can also see all of the other previous orders that you have placed on Spartoo as well as their invoices.

If you have discount vouchers available you can find them in your customer account under the section "My Vouchers." . If you can't find them there, please know that discount vouchers are only valid a certain amount of time and once they expire, disappear from your customer account. You can see the terms of use of discount vouchers in your customer account clicking on "More details here" below the coupon code. Please note that if you return the item, we will not reinstate your coupon.

You can see the terms of use of coupons or gift vouchers in your account, by clicking on "More details here" below the coupon code. To access your gift vouchers please click on "My Account" and then the section "My Vouchers." Please note that these vouchers are usually not valid on discounted or sale items and they may require a minimum purchase.

If there is no trace of your order in your customer account please send us an email with the date that you placed the order as well as your order number so that we can help you.

How do I add an item to my shopping bag ?
To add an item to your shopping bag, simply choose your size from the drop-down list titled “Your Size” and confirm your choice by clicking on “Add to shopping bag”. Only the sizes currently in stock are shown in the drop-down list.
How do I order what I've put in my shopping bag ?
You will then be taken to your shopping bag, where you can continue shopping by clicking on “Continue Shopping” or you can complete your order by clicking on “Pay Securely Now”.
How do I delete an item from my shopping bag ?
To delete an item from your shopping bag, you will first need to click on “Shopping bag” at the top-right on the home page of our website. You will then be taken to your shopping bag, where you can delete an item by clicking on the delete icon on the right. Finally, if you would like to change the quantity, to either add or delete a certain number of an item which is already in your shopping bag (same colour, same size), you can use the symbols and – in the “quantity” column.
How long do items stay in my shopping bag ?
Items stay in your shopping bag 15 minutes and cannot be ordered by anyone else. After this, items will go back on our website for general sale.

Despite the mobilization of Spartoo and the quality of our banking interface, computer malfunctions may appear when paying for your purchases. We would advise that you contact our customer service, so that a customer service representative can explain how to best proceed. We will respond as soon as possible.

If you are having trouble logging in, first make sure your internet connection is working properly. If the malfunction persists, please let us know by specifying the device you are using (computer, tablet, smartphone) and the browser (Internet Explorer, Mozilla Firefox, Google Chrome ...) so that we let our IT department know.

You have received your order and you would like to return one or more products to us. Please know that you have 30 days starting from the date that you have received your order to return it. You can return an item for a new size, a refund, or a credit note.

To make a return, go into to your customer area and select "Return an item" in the "My Returns" section. Then follow the procedure below: How to make a return :

1. Choose the order that you would like to return to us and check the items of your order that you want to return. Please choose the reason why you are returning it.
2. Return the parcel by using the delivery company of your choice. Please note that the item must be returned in like-new condition with its original packaging and tags. The return will not be accepted if the model is unfit for sale (damaged, used or soiled). In this case, the product will be returned to you and we will not refund the return.
3. Keep an eye on your return in your customer account in the section "My Returns" by selecting "View my last return".
4. Once the parcel has been received in our warehouse, and the return confirmed we will refund the returned item(s). Your refund will be made by crediting the payment method that you originally used when you first placed the order. - For refunds by credit card, please note that bank to bank delays can delay by a few days the actual recredit on your account. In addition to this, if you have a credit card with deferred payment, the recredit will also be deferred. - If your bank card has expired or expires at the end of the month, we will ask for your bank details when you will register a return and the refund will be made by bank transfer.

All items purchased on the spartoo site may be returned for any reason. You have 30 days from the date of receipt of your spartoo order to make a return request. You can : make an exchange for the same model but a different size, a bank refund, or a credit note. The return of the item(s) within this period must follow the detailed procedure below. Please note: to be accepted, returns must meet the following criteria:

• Items must only have been tried on and not worn outdoors;
• Items must be in a like-new condition;
• Returned items must match what was originally delivered;
• Items must be returned in good condition in their original packaging (please do not put tape directly on the shoeboxes), all in a securely closed parcel;
• Products must be returned within 30 days;
• Empty parcels will not be exchanged or refunded;
• Follow the return procedure;

Your refund will be paid back to the payment method you used when you placed your order within 3-5 working days once your return has been received in our warehouse. If your credit/debit card has expired or if it expires within the month, we will ask you for your bank information when you register your return and we will refund you by bank transfer.

How much will it cost to return Spartoo items

• All Spartoo returns are at the customer's charge.

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